At Aston Martin, we create more than iconic vehicles – we create exceptional experiences. Every detail matters, and every insight has the power to shape the future of our products and customer journey. We are looking for an analytical, curious and driven Aftersales Data Analyst to join our Aftersales team and play a key role in helping us make smarter, data-led decisions that improve quality, efficiency and customer satisfaction.
The Opportunity
As an Aftersales Data Analyst, you will be responsible for transforming complex data into meaningful insights that support decision-making across the Aftersales function and the wider business. Working within our Warranty & Systems team, you will develop and manage dashboards, reporting tools and self-service data solutions that enable stakeholders to better understand product performance and vehicle quality in the field.
This is an exciting opportunity for someone who enjoys uncovering trends, solving problems and influencing positive business outcomes through data. You will have the freedom to work independently, investigate opportunities for improvement and present actionable recommendations to a wide range of stakeholders.
What You'll Be Doing
In this role, you will analyse field and operational data to identify trends, risks and opportunities that support continuous improvement across the customer ownership experience. You will create and maintain dashboards and reporting solutions, ensuring data is accessible, relevant and easy to interpret.
You will work closely with colleagues across Aftersales, Quality, regional teams and other business functions to understand business challenges and deliver meaningful insights that help reduce quality issues, improve efficiency and enhance the customer experience.
You'll also be responsible for communicating complex findings in a clear and engaging way, enabling stakeholders at all levels of the organisation to make informed decisions with confidence.
What We're Looking For
We are seeking someone who thrives in a fast-paced environment and enjoys working with data to solve real-world business challenges. The successful candidate will be naturally curious, highly organised and comfortable managing multiple priorities while working with a high degree of autonomy.
You will have experience in data analytics and be confident working with a variety of systems and reporting tools. Experience using Tableau is essential, along with strong Microsoft Office skills and the ability to present information clearly to both technical and non-technical audiences.
You'll bring excellent communication and relationship-building skills, enabling you to collaborate effectively across diverse teams and stakeholder groups. A passion for continuous learning and a proactive approach to problem-solving will help you succeed in this role.
Essential Experience & Qualifications
You will hold an undergraduate degree in a relevant discipline such as Data Science, Data Analytics, Data Engineering or a related field.
In addition, you will have:
- Experience in data analytics and reporting.
- Experience using Tableau.
- Strong presentation and communication skills.
- Proficiency across Microsoft Office applications.
- The ability to work confidently with a range of business systems.
- A keen eye for detail and data accuracy.
Desirable Experience
Experience within the automotive sector would be advantageous, as would knowledge of data engineering practices. You will also have the ability to build strong stakeholder relationships and simplify complex analysis into practical insights for wider business audiences.
Why Aston Martin?
This role offers the opportunity to influence decisions that directly impact product quality, operational performance and customer satisfaction around the world. You will be part of a collaborative team that values innovation, ownership and continuous improvement, while gaining exposure to multiple functions across the business.
At Aston Martin, we are committed to fostering an inclusive environment where everyone can thrive. We welcome applications from individuals with diverse backgrounds, experiences and perspectives, and we encourage candidates who may not meet every requirement to apply.
Career development opportunities can extend across Aftersales, Commercial, Engineering, Quality, Programmes and other areas of the business, offering the chance to build a rewarding long-term career with one of the world's most iconic luxury brands.
Belong at Aston Martin
We understand that the incredible beauty, craft and art that defines an Aston Martin comes from the inclusion of our amazing people.
We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, colour, religion, disability, sexual orientation and beliefs. We celebrate diversity and are seeking applicants who can bring something different. Please speak to us if there is anything you need to support making an application with us.
The post holder will be required to comply with all policies and procedures issued by and on behalf of Aston Martin Lagonda ltd
