If you’re ready to take your next step in the luxury automotive world and want to make a real impact, this is your opportunity. As Aftersales Business Manager – UK, you’ll play a key role in shaping the customer experience across Aston Martin’s UK dealer network, helping ensure every client receives the exceptional service our brand is known for.
You’ll use your commercial insight, industry expertise, and people skills to drive performance, strengthen relationships, and deliver excellence across the network. This is a role where you’ll be trusted to take ownership, influence key decisions, and see the tangible results of your work every day.
The Opportunity
As our Aftersales Business Manager, you’ll:
- Take ownership of performance across our UK dealer network, covering parts and accessories sales, extended warranties, customer satisfaction, and overall aftersales excellence.
- Provide hands-on business management consultancy to dealer principals, general managers, and aftersales directors, using data-led insights to coach and support improvement.
- Partner with global and regional teams to deliver our customer experience and aftersales strategies.
- Use your commercial acumen to help dealers grow profitability while maintaining the highest levels of service and compliance with Aston Martin’s standards.
- Support customer care and technical case resolution, ensuring issues are handled quickly and in line with our brand values.
- Help shape the future of aftersales by advising on capacity planning, investment, and operational efficiency.
- Represent Aston Martin with professionalism and integrity, building lasting relationships across the UK network through regular site visits and ongoing collaboration.
This role offers a rare combination of autonomy, influence, and variety. You’ll be out in the field as much as in the office, trusted to manage your own time and make decisions that directly impact customer satisfaction and commercial performance.
What You’ll Bring
We’re looking for someone who brings both credibility and energy, a confident communicator who can combine technical understanding with business insight. You’ll have:
- Strong commercial knowledge and experience within the luxury automotive sector, particularly in aftersales.
- The ability to interpret and apply business data and performance metrics effectively.
- A background that includes some exposure to automotive engineering (mechanical, electrical, body/repair).
- Excellent relationship management and influencing skills, with the confidence to engage senior stakeholders.
- A proactive, organised approach and the ability to work independently.
Preferred but not essential:
- Experience working within an OEM head office or regional environment.
- Background in premium or luxury retail operations.
- Understanding of marketing or campaign management.
Why Aston Martin?
Joining Aston Martin means becoming part of an iconic British brand that blends heritage with innovation. Our After Sales team is built on six strategic pillars, from perfectly delivered quality and first-time fixes, to a high-performance culture and data-led decision making.
You’ll be part of a passionate team focused on delivering the world-class experience our customers expect, while continuously improving how we support and grow our dealer network. The business development and performance management dimensions of this role also make it a strong foundation for future progression across our commercial and operational functions.
Additional Information
- Based at Gaydon, with regular travel across the UK dealer network.
- Flexibility to support meetings across different time zones.
- Must have the right to work in the UK.
If you’re ready to make your mark and help shape the next chapter of Aston Martin’s customer experience, we’d love to hear from you! To apply, simply click the “Apply” button.
Belong at Aston Martin
We understand that the incredible beauty, craft, and art that defines an Aston Martin comes from the inclusion of our amazing people.
We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, colour, religion, disability, sexual orientation, and beliefs. We celebrate diversity and are seeking applicants who can bring something different.
Please speak to us if there is anything you need to support making an application with us.
