Are you ready to take a leading role in shaping the global customer experience for one of the world’s most prestigious luxury brands?
At Aston Martin, we don’t just create exceptional vehicles, we create unforgettable ownership experiences. As our Global Client Services Manager, you will play a key role in ensuring that every Aston Martin customer, wherever they are in the world, receives the highest level of care, attention and ownership experience.
This isn’t just about managing a team. You’ll lead a dedicated group of client services and customer experience consultants based at our headquarters, setting the processes and defining the standard for customer service across all markets. Your leadership and decisions will have a direct impact on how our customers perceive and experience the Aston Martin brand globally.
You will be the point of contact for complex and high-profile client cases, including direct communication at the CEO level. You will utilise data and insight to resolve issues before they escalate proactively. Your ability to build strong relationships across regions and with internal teams will be essential in delivering a consistent, world-class service.
We’re looking for someone who can confidently manage diverse global stakeholders, inspire and motivate their team, and communicate clearly and effectively at all levels of the organisation. If you have experience in the automotive or luxury industries specifically in customer experience and support, a strong understanding of luxury aftersales service, and enjoy working with both people and data, this is an excellent opportunity to make a significant impact.
At Aston Martin, we value ownership, trust, and openness, and we offer an environment where you can grow your career and contribute to the future of a truly iconic brand.
If you’re ready to lead the global customer experience with dedication, professionalism, and a genuine passion for excellence, this is your chance to make a real difference at Aston Martin. Join us and be part of a team that is committed to delivering nothing short of extraordinary.
Apply now and take the next step in your career. Let’s create exceptional experiences together.
Belong at Aston Martin
We understand that the incredible beauty, craft, and art that defines an Aston Martin comes from the inclusion of our amazing people.
We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, colour, religion, disability, sexual orientation, and beliefs. We celebrate diversity and are seeking applicants who can bring something different.
Please speak to us if there is anything you need to support making an application with us.
The post holder will be required to comply with all policies and procedures issued by and on behalf of Aston Martin Lagonda Ltd
