Are you someone who thrives in a fast-paced environment, enjoys solving problems, and takes pride in delivering exceptional service?
If you’re the kind of person who doesn't shy away from a challenge and is passionate about making a real difference to customers, then this could be the perfect role for you.
At Aston Martin, we’re looking for confident and motivated Customer Relations Specialists in either the Eastern or Central time zone to join our East Coast team based in New York. This is more than just a job! It’s a chance to become a key part of an iconic brand, where you’ll play a vital role in shaping the customer experience and driving satisfaction through every interaction. You’ll be at the heart of managing customer complaints, working closely with our authorised dealer network and internal teams to resolve issues, keep everyone informed, and most importantly, prevent problems from happening again. This role is remote or hybrid from the New York office on 42nd St, depending on your location.
You’ll be handling a wide range of customer cases in our case management system, from simple queries to more complex and sensitive complaints. You’ll need to juggle priorities, think on your feet, and communicate clearly and professionally, whether over the phone or in writing. Keeping the customer and the business updated throughout each case is key, so strong organisational skills and attention to detail are essential. But what really sets you apart is your mindset; you're proactive, solution-focused, and calm under pressure. You don’t just manage complaints; you genuinely care about getting the right outcome for the customer and the brand.
You’ll be working cross-functionally with departments across Aston Martin, making sure that any insights from complaints are fed back into the business to improve our processes and enhance the overall customer journey. You’ll also build strong relationships with our dealer partners, supporting them in delivering a consistent, first-class experience that reflects the values of our luxury brand.
We’re looking for someone who’s not afraid to take ownership, challenge constructively, and bring fresh ideas to the table. You’ll have excellent verbal and written communication skills, a professional yet empathetic approach, and the confidence to handle sensitive conversations with care and tact. You’ll also need to be comfortable managing multiple cases at once, often under tight deadlines, and be quick to spot potential issues before they escalate.
Ideally, you’ll have experience in the automotive industry, particularly in vehicle repair at the dealer or manufacturer level and be used to working in a premium or luxury environment where customer expectations are high. You’ll also need to be proficient in Microsoft Office tools like Word, Excel, and PowerPoint, and either be degree-educated or have equivalent experience in a fast-paced, customer-facing role.
In return, you’ll join a passionate, supportive team committed to excellence and continuous improvement. At Aston Martin, we’re proud of our heritage, but we're always looking forward, and you’ll play a vital role in helping us deliver the kind of customer service that sets us apart from the rest.
If you’re ready to take on a new challenge, bring your energy and expertise to a world-class brand, and be part of a company that genuinely values your contribution, we’d love to hear from you.
Salary: $110k - $125k
At Aston Martin, we're proud of our brand history. We believe in open communication and are committed to providing our employees with a wide range of exposure.
At Aston Martin, we aim to become the world's most desirable ultra-luxury British brand. For over 112 years, Aston Martin has made the most exquisitely addictive performance sports cars. To embark on an exciting new era for the business, we need the very best people to take ownership and write their own chapter on our journey.
Joining Aston Martin, you'll be part of a business working towards greatness and helping us to achieve our goals. Your future will be filled with opportunities, and within this role, there is a chance to showcase your skills in after-sales management.
People stay with our business because of the culture of openness and ownership. We're proud of our brand history, and the organisation is known for being an employer of choice.
Belong at Aston Martin
We understand that the incredible beauty, craft, and art that defines an Aston Martin comes from the inclusion of our amazing people.
We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, colour, religion, disability, sexual orientation, and beliefs. We celebrate diversity and are seeking applicants who can bring something different.
Please speak to us if there is anything you need to support making an application with us
The post holder will be required to comply with all policies and procedures issued by and on behalf of Aston Martin Lagonda ltd
