Job Opportunities

Job purpose:

The sales Operations Department is the “key stone” of communication with the Regional Director, Regional Operations Managers, and the APAC Dealer Network. It is also the main communication channel with UK Head Office, managing the flow of information both in and out of the region. 

Key Responsibilities and Duties: 

• Development and regular upgrading of the suite of Daily Operating Controls that deliver accurate data to the team within APAC office.
• Circulate daily all updated reports and DOCs to the APAC team and highlight any urgent issues.
• Data management that recognises the importance of inventory, retail, and wholesale activity linked to accurate target setting and monitoring
• Development of the retail and wholesale sales plan for each dealer partner alongside the APAC Regional Director identifying annual, quarterly, and monthly objectives.
• Report on each Dealer Partner’s inventory to ensure all retail targets can be met with the correct mix and profile
• Ensure each Dealer Partners’ forward order plan is geared towards supporting future retail activity
• Manage the data surrounding the regional quarterly financial budget by managing the expenditure and accruals ensuring that over and underspend are communicated to the APAC Regional Director and the Gaydon Finance Manager
• Manage all requests for financial support from the regional managers ensuring that each category is monitored and managed daily.
• Manage and audit the quarterly claims submissions from the dealers ensuring complete compliance with the structured claims process highlighting areas of noncompliance to APAC Regional Director.
• Manage the claims submissions into the Gaydon Finance Team ensuring prompt and accurate payment to all dealer partners.
• Plan a weekly activity to ensure that the companies “order call” requirement is both communicated to the team and is submitted on a timely basis
• Support the management and ongoing development of the APAC Dealer Network, developing, terminating, and where necessary recruiting dealers.
• Research and evaluation of the APAC region, including competitor networks, automotive groups, demographics, and other key indicators of wealth, creating reports which directly inform the network strategy and intelligence
• Ongoing management of the Global Network Development hub for the APAC Region, inclusive of annual due diligence
• Support the development of key regional strategy documents and recommendations to the board for approval
• Project manage the appointment and termination of Dealer Partners, inclusive of the preparation of all legal documentation
• Project management of facility redevelopment and relocations across APAC region
• Management, analysis and reporting upon Dealer annual business plans and ongoing performance
• Detailed Monthly, quarterly and annual analysis of dealer performance (inclusive of composite) against individual and regional targets
• Annual Vehicle Parc Analysis inclusive of Aftersales retention analysis and reporting in conjunction with the Head of Aftersales
• Management of ROM activity across Dealer Visit Reports, Surveys, Stock check and actions
• CSI performance tracking and improvement management
• Dealer Operating Standards (DOS) and Mystery shop performance tracking and improvement management
• Communicate into head office regularly information regarding wholesale funding including age, extensions, stock audits, and funding utilisation issues.
• Manage the APAC Fleet build, registration and de-fleet programmes managing also the age, utilisation and mileage such that maximum RV can be achieved.
• Communicate the closed auction to all dealer partners quarterly from the regional communication paper to the closure of the auction analysing data from all dealer bids.
• Develop good relationships with
  • a. Regional Operations Managers
  • b. Dealer partners sales managers, business managers, and accountants
  • c. Head office Sales Operations, including Network Development
  • d. Head Office Finance Manager

Qualification & Experience:

• Higher degree or substantial equivalent experience
• Experience managing data preferably within automotive retail or OEM
• Previous experience of working within Manufacturer / Importer
• Current knowledge of key issues affecting the Automotive sector
• A thorough understanding of Automotive Retail operations
• A strong track record of building productive partnerships

Belong at Aston Martin

We understand that the incredible beauty, craft, and art that defines an Aston Martin comes from the inclusion of our amazing people.

We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, colour, religion, disability, sexual orientation, and beliefs. We celebrate diversity and are seeking applicants who can bring something different. 

Please speak to us if there is anything you need to support making an application with us.

The post holder will be required to comply with all policies and procedures issued by and on behalf of Aston Martin Lagonda ltd