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IT Support Analyst

Apply now Job no: 500736
Work type: Full Time - Permanent
Location: Gaydon, Warwickshire
Categories: Information Technology

Aston Martin is built upon the passion, skill and creativity of the people who dedicate their working lives to the most iconic brand in the world. Every intricate stitch, beautifully expressed line, and the stirring noise of our engines is a manifestation of the desire and collective spirit to create the most beautiful cars: the soul of Aston Martin made real.

Job Purpose:

A pivotal role in the IT Organisation, providing technical support to end-users who need assistance with their computer hardware or software.  This could involve fixing a technical fault, answering a query, fulfilling a service request or anything that is needed to allow users to return to work satisfactorily.  This role requires exceptional customer focus, communication skills and a service mindset.

Key Responsibilities and Tasks:

  • Assist and support end-users who require assistance with IT related hardware and software.
  • Identify and diagnose issues and problems.
  • Action service requests.
  • Advise users on action to take.
  • Categorise and record reported queries.
  • Escalate unresolved problems.
  • Effectively question users to establish symptoms.
  • Follow guidelines and apply basic product knowledge to resolve user requests.
  • Escalate unresolved incidents.
  • Identify and classify incident types and service interruptions to build the knowledge system.
  • Record incidents cataloguing them with symptoms and resolutions.
  • Accurately and carefully follows established procedures.
  • Checks work to ensure it is complete and free from errors.
  • Acts promptly to correct quality defects.

Qualifications/Experience:

  • ITIL Service Capability – Operational Support and Analysis
  • ITIL Continual Service Improvement or ITIL Practitioner
  • Configuring Windows Devices (70-697)                                                             
  • Comp TIA A+                                                                                                   
  • Comp TIA Network+
  • Security+         
  • Windows Server Operations and administration
  • Active Directory administration

Remuneration:

  • Discount on our lease scheme for FCA Vehicles.
  • Private Medical Cover - Single Cover, Family cover at an additional cost
  • Health Shield Cash Plan.
  • 26 days annual leave + statutory bank holidays.
  • Holiday Bonus - £500 paid annually (pro-rata, dependent on length of service)
  • Service Days - One service day for each 5 years of service up to a maximum of 5 service days
  • Company pension scheme - Initial 3% company contributions rising (after two years' service) to double-matched company contributions of up to 12%.
  • A wide range of discounts with associated partners.

Advertised: GMT Standard Time
Applications close: GMT Standard Time

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