About the Role
Aston Martin is seeking a detail-oriented and analytical Senior Engineer, Aftersales Problem Solving to play a key role in identifying and resolving technical issues that affect our global dealer network. Sitting within the Aftersales Technical Services team, this role is central to maintaining the brand’s commitment to engineering excellence and customer satisfaction by reducing vehicle downtime, improving field issue resolution, and supporting continuous product improvement.
You will be responsible for coordinating and analysing incoming field data — including Product Defect Reports (PDRs), Pre-Delivery Inspection (PDI) findings, and warranty information — to identify, define, prioritise, and escalate key technical concerns. Working cross-functionally with departments such as Quality, Production, Manufacturing Engineering, and R&D, you will support and track issue resolution, provide structured feedback, and prepare reports that influence decision-making at the highest levels of the organisation.
Key Responsibilities
In this role, you will process and assess incoming field information from the global dealer network, classifying failures, identifying repeat concerns, and escalating trends based on impact and frequency. You will prepare detailed reports and problem definition sheets to support the effective handover of issues to the appropriate teams for resolution, ensuring that all relevant technical data is accurately captured.
You will liaise with regional offices and dealers to obtain additional information or request return of failed parts for analysis and provide progress updates to stakeholders. Through robust tracking and reporting, you will ensure that technical problems are addressed efficiently, supporting both short-term containment and permanent corrective actions. You will also contribute to chronic and complex issue resolution using structured problem-solving techniques and facilitate data analysis to enable accurate root cause determination.
Your insights and reports will directly support business reviews and escalation processes, including presentations to senior management and committees up to CEO level. By coordinating these activities, you will help reduce warranty costs, improve product reliability, and enhance the overall ownership experience for Aston Martin customers worldwide.
About You
You are a methodical and proactive engineer with a passion for quality, problem-solving, and continuous improvement. With a background in automotive, manufacturing, or engineering environments, you possess a solid understanding of how technical issues impact customer experience and business performance. You are confident working cross-functionally, applying analytical thinking and clear communication to influence outcomes and deliver results.
Technical Expertise and Attributes:
- Degree-qualified in Engineering or an equivalent technical discipline
- Proven experience in quality, production, or aftersales environments within an automotive or OEM setting
- Strong understanding of quality tools, control systems, and lean manufacturing methods
- Experience in inspection operations and the analysis of warranty or field data
- Skilled in structured problem-solving techniques and root cause analysis
- Capable of performing statistical analysis and interpreting data to support decision-making
- Proficient in IT systems and data handling, with excellent written and verbal communication skills
- Strong interpersonal and collaboration skills, able to work effectively within cross-functional teams
- Organised, logical, and capable of managing multiple priorities in a fast-paced environment
- Demonstrates Aston Martin’s core values: Unity, Trust, Openness, Ownership, and Courage
- Holds a full, clean driving licence
Belong at Aston Martin
We understand that the incredible beauty, craft and art that defines an Aston Martin comes from the inclusion of our amazing people.
We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, colour, religion, disability, sexual orientation and beliefs. We celebrate diversity and are seeking applicants who can bring something different. Please speak to us if there is anything you need to support making an application with us.
The post holder will be required to comply with all policies and procedures issued by and on behalf of Aston Martin Lagonda ltd
