Head of Aftersales Data and Strategy
Apply now Job no: 505459
Work type: Full Time - Permanent
Location: Gaydon, Warwickshire
Aston Martin is built upon the passion, skill and creativity of the people who dedicate their working lives to the most iconic brand in the world. Every intricate stitch beautifully expressed line, and the stirring noise of our engines is a manifestation of the desire and collective spirit to create the most beautiful cars: the soul of Aston Martin made real.
To lead a team that enables the company to understand the existing and emerging quality issues facing the organisation.
To prioritise work across R&D, Quality and Production by determining the most useful ways to analyse that data via statistical analysis and the combination of inputs from multiple sources to create a coherent understanding of field issues.
To develop a reporting suite of standard metrics, aligned to industry best practice, that enables clear and consistent understanding of current and future business performance
To identify novel approaches that ensure AML have leading edge analytics capability (e.g. data mining)
To work will all other management in the department, cross functionally and with external providers to lead Aftersales strategy development and implementation.
Key Duties & Responsibilities:
Identification of relevant data sources enabling understanding AML Field quality status for both existing and emerging issues
Determination of how that data should be utilized to determine key insights
Leadership of a team who are expert users of statistical and database analytical tools
Determining the effectiveness of problem resolution and field actions in improving performance
Reporting to the Executive team both via standard KPIs and at the Quality Committee
Creation of Aftersales strategy
Engaging with 3
rd party data mining providers
Qualification & Experience:
Team management experience.
Complex data analysis including the use of statistics
Technical vehicle knowledge
Understanding of dealer processes
Minimum BSc in Mathematics or BEng degree
Advertised: GMT Daylight Time 11 Oct 2021
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