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Head of Warranty Claims Handling

Apply now Job no: 509992
Work type: Full Time - Permanent
Location: Gaydon, Warwickshire
Categories: Commercial

Do you want to work for an iconic brand?

Do you want a role where you can make a difference and have tangible results?


If you’ve answered yes, then read on…

We have a rare opportunity for an experienced Head of Warranty Claims Handling, to join us on a permanent basis. You’ll be responsible for providing management and control of warranty expenditure through the assessment of submitted warranty claims from the global dealer network at Aston Martin.

You’ll be managing a small team of two warranty assessors, who will process the claims within the confirmed SLA timeframes for internal and external customers. At times warranty claims may be rejected and you’ll work with the global dealer teams to manage any improvement/compliance issues. Some of these rejections may lead to a dealer disputing the decision made and you’ll need to provide a level of authority to adjudicate on and resolve the issue.

As part of this role, you’ll be embedding a new warranty system and manage the introduction of this system to the global dealer network. You’ll be a continuous improvement advocate providing your suggestions/ideas to optimise the performance of the new system, improve our warranty policy and procedures and future warranty strategy, including setting warranty cost provision for new models.

Reporting into the Head of Global Aftersales, you’ll be part of a small diverse team where you will manage two direct reports (warranty assessors) on a day-to-day basis. As part of the role, you’ll work closely with the regional teams, aftersales (including Parts, Service, Lifecycle, Ownership experience), Finance, Network Development, Parts Quality, and Aston Martin dealers.

You’ll also manage a global dealer warranty field audit programme, administered through an automotive solutions supplier.

Ideally, you’ll be educated to degree level within an Engineering, Engineering Management or Commercial discipline. You’ll have gained experience working within a similar fast-paced role within a premium/luxury automotive sector. You’ll have strong commercial knowledge and luxury automotive experience with a deep knowledge of the aftersales environment. You’ll have extensive knowledge of dealer workshop and repair processes.

We are looking for a confident, driven, determined, and assertive yet diplomatic person. You’ll have the ability to remain calm under pressure and be solution focused. You’ll have exceptional communicating skills and have the confidence to challenge and persuade where required. You’ll have excellent time management and organisational skills as you’ll be working to multiple ever-changing priorities/deadlines. You’ll be team orientated but also enjoy working autonomously with the ability to self-organise and self-motivate to achieve your targets. You’ll be highly proficient in Microsoft Office: Word, Excel, and PowerPoint and it’s advantageous if you have experience in using salesforce.

This is a full-time role with a split across our Gaydon and Milton Keynes sites with an opportunity for hybrid working for the right candidate. There may be an occasional requirement for travelling to our UK and Global dealerships on an ad hoc basis.


Don’t miss out on this great opportunity, apply today by clicking on the ‘apply now’ button.


Belong at Aston Martin

We understand that the incredible beauty, craft, and art that defines an Aston Martin comes from the inclusion of our amazing people.

We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, colour, religion, disability, sexual orientation, and beliefs.  We celebrate diversity and are seeking applicants who can bring something different. 

Please speak to us if there is anything you need to support making an application with us

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