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Parts Customer Care

Apply now Job no: 494800
Work type: Full Time - Permanent
Location: Wolverton Mill
Categories: Commercial

Aston Martin is built upon the passion, skill and creativity of the people who dedicate their working lives to the most iconic brand in the world. Every intricate stitch beautifully expressed line, and the stirring noise of our engines is a manifestation of the desire and collective spirit to create the most beautiful cars: the soul of Aston Martin made real.

Job Purpose:

To support in the delivery of revenue and profit objectives. To represent Aston Martin to the highest levels of professionalism in supporting the AM Dealer network and customers worldwide to resolve issues and provide first class customer service experience. To assist with departmental project service enhancements

Key Responsibilities & Tasks:

To resolve availability, prices, logistic enquiries and queries from Dealers, authorised repairers, heritage specialists and internal sources for parts and accessories. To find solutions to all issues raised by Dealers or Customers, whether internal or external to achieve ‘best in class’ service levels at all times. On average circa 80 queries per day submitted

  • To resolve availability, logistic, pricing and supply issues to the Global Dealer Network and retail customers.
  • Be proficient in Synergy (SalesForce) to manage customer cases
  • Use the best judgement to make decisions on financial and resource impact of beyond normal levels of service where AM, its Dealers or Representatives will be adversely affected by non- supply of service levels.
  • Provide ‘account management’ to a defined list of Dealers.
  • Order loading for customer auto allocations and ad-hoc manual orders.
  • Monitor and maintain accurate records for all transactions.
  • Advise Dealers on parts promotions, availability, catalogues, brochures and electronic media.
  • Identify business improvements and support delivery of system enhancements for all developments to support a targeted reduction in both total number of cases and closure response times
  • Liaise with various internal departments and external service providers to resolve issues.
  • Support internal departments with queries.
  • Monitor and maintain accurate records for all transactions.

Qualification & Experience:

  • Excellent customer service
  • Excellent Business acumen.
  • Excellent interpersonal skills and a good telephone manner is required.
  • Rigorous attention to detail is essential.
  • A good level of PC literacy is essential.
  • Experience of working within a retail parts environment an advantage but not essential
  • Knowledge of Logistics processes is an advantage but not essential

Remuneration Package

  • Salary – circa £32,000
  • Discount on our privilege lease scheme for Ford.
  • Private Medical Cover - Single Cover, Family cover at an additional cost
  • Health Shield Cash Plan.
  • 26 days annual leave + statutory bank holidays.
  • Holiday Bonus - £500 paid annually (pro-rata, dependent on the length of service)
  • Service Days - One service day for every 5 years of service up to a maximum of 5 service days
  • Company pension scheme - Initial 3% company contributions rising (after two years' service) to double-matched company contributions of up to 12%.
  • A wide range of discounts with associated partners.

There really has never been a better time to join Aston Martin Lagonda, with strong financial results, a significant growth plan in place, a new site nearing completion and arguably the strongest model line up in the Company’s history, so if you feel ready to take the next exciting step in your already successful career and become part of the AML family apply today for consideration

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Applications close: GMT Daylight Time

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