IT Support Analyst - SYS092
Apply now Job no: 492843
Work type: Full Time - Permanent
Location: Milton Keynes
Categories: Information Technology
Aston Martin is built upon the passion, skill and creativity of the people who dedicate their working lives to the most iconic brand in the world. Every intricate stitch beautifully expressed line, and the stirring noise of our engines is a manifestation of the desire and collective spirit to create the most beautiful cars: the soul of Aston Martin made real.
A pivotal role, providing customer and 2
nd line technical support to end-users who need assistance with their computer hardware or software.
You will help to find and fix software and hardware problems, or any incident that is disrupting the IT systems or services that business users depend on. Usually, you will be working on incidents that have been escalated from front-line support on the service desk. Crucially the systems are live, and so the issues usually need prompt attention. Being able to stay calm and work under pressure is vital.
You will need a wide knowledge of the systems you are responsible for, the problems they tend to have and how to fix them.
Alongside incident resolution, you will also assist with other jobs including administration, monitoring and maintenance of systems, and installation and upgrades. Identify and diagnose issues and problems
Skills & Abilities:
User Support – This means being able to:
Effectively question users to establish symptoms
User Experience and interrogate database for potential solutions
Deploy support tools to systematically trace the source of error or technical failure
Escalate complex or unresolved incidents.
Record and track issues from the outset to conclusion
Minimise interruptions in customers ability to carry out critical business activities
Carry out maintenance to ensure stable and secure applications and IT Infrastructure
Update operational Knowledgebase and log all service incidents
Systematically analyse performance data and communicate findings to a senior team of experts
Escalate potential service failures and security risks and recommend actions to improve service reliability
Track reliability data against relevant service level agreements
Communication and Knowledge Sharing
Listen to others to understand their point of view
Confidently present messages in a clear and precise manner
Share information with the team members to help them become more effective
Structure wrote and oral communication to ensure clarity
ITIL Service Capability – Operational Support and Analysis
ITIL Continual Service Improvement or ITIL Practitioner
Configuring Windows Devices (70-697)
Comp TIA A+
Comp TIA Network+
Comp TIA Security+
Windows Server Operations and administration
Active Directory administration
There really has never been a better time to join Aston Martin Lagonda, with strong financial results, a significant growth plan in place, a new site nearing completion and arguably the strongest model line up in the Company’s history, so if you feel ready to take the next exciting step in your already successful career and become part of the AML family apply today for consideration.
Advertised: GMT Daylight Time 11 Apr 2018
Applications close: GMT Daylight Time
27 Apr 2018
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